Please make sure that:
• You have sufficient storage space on your Mobile/Tablet.
• And it runs the iOS or Android versions mentioned above.
• Your Android/iPhone OS are up-to-date.
• You have downloaded the latest version of our app.
• Your smartphone is not running out of RAM due to many applications running
• Your smartphone's camera is focused, and there is sufficient light on the SMART PAD (not
too dark/too bright).
• Kill the app and re-open it. Go to Setting > Application > App Name and set all
options in the Permission section to ON (camera, storage, telephone, etc).
• Go to Settings > Apps > All > Google Play Store and Clear Cache and Clear Data, or
use Clean Master/similar app to clean your phone's storage and RAM.
• If the problem persists please contact our support team at +91 99300 23600 for further